Get help with Property Sales Data (PSD) Frequently Asked Questions
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1. Property sales data access and eligibility
- Why is property sales data only available to professionals?
2. Applying for and maintaining access
- How long does approval for property sales data access take?
- What if my organisation changes its ownership, structure or usage?
- What could result in suspension or termination of access?
3. Password management and account security
- What if I forget my password?
- How do I change my password?
- What can I subscribe to?
- What date does my subscription start and end?
- When do I start being charged?
- Do I need to renew my subscription?
- What is a paid search?
5. Searching for property sales
- What can I do with search results?
- How to begin and refine a search
6. Using property classification codes (PCCs)
- What are PCCs and how do they work?
7. Searching and managing, viewing and downloading results
- How do I conduct a street search
- How can I view my search the results
- What does the tagging function do?
- How can I view my search results?
- How can I download my search results?
8. What’s the source of Victorian property sales data
- Where does the data come from?
1. Property sales data access and eligibility
Property sales data access and eligibility
Victorian legislation restricts access to detailed property sales data to certain professionals and organisations that require accurate information to make land-related decisions. These include estate agents, valuers and related professionals.
Examples include:
- Under the Estate Agents Act 1980, agents must provide comparable property sales to prevent underquoting.
- Under section 5(2) of the Valuation of Land Act 1960, the Valuer-General may supply sale and transfer details (for a fee) to those who require the data to make informed decisions about land, in accordance with Ministerial Direction.
Is property sales data available to members of the public?
Members of the public can purchase property and sales information products through LANDATA®, including:
- Title certificates
- Property sales history reports
- Property valuation reports
- Rates objection reports
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2. Applying for and maintaining access
How long does approval for property sales data access take?
Processing times vary depending on application completeness and the complexity of the intended use. Applications are reviewed by SERV’s LANDATA® Operations team and assessed against:
- Entity verification
- Validation of intended usage
- Follow-up requests for supporting documentation, where required
What if my organisation changes its ownership, structure or usage?
You must notify SERV if:
- Your organisation undergoes a significant structural or ownership change
- Contact details change
- Your use of property sales data expands to new products or services
What could result in suspension or termination of access?
SERV may suspend or terminate access if it believes that:
- Data is used for purposes unrelated to professional land-related decisions
- Eligibility was misrepresented during application
- Data is shared with unauthorised parties
- Usage breaches SERV guidelines, Ministerial Directions or the Valuation of Land Act
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3. Password management and account security
What if I forget my password?
- Select the Forgotten password link on the entry page.
- Enter your customer number and the answer to your pre-set personal question.
- A temporary password will be emailed to you and must be changed on next login to PSD.
How do I change my password?
- Select the Change password tab from the Customer Admin folder.
- Enter a new password that
- is at least 8 characters long
- includes at least one non-text character (number or symbol)
- is case sensitive
If your password has expired or was issued via the forgotten password process, you will be prompted to change it before accessing PSD.
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4. Subscriptions and billing
What can I subscribe to?
You can subscribe to property sales for:
- Specific localities as in suburbs or towns (not neighbourhoods), or
- Municipalities
Subscription holders can search and download sales within subscribed areas at no additional charge.
What is the difference between a subscription and a paid search?
- Subscriptions provide ongoing access to selected areas.
- Paid searches allow one-off searches outside your subscribed areas, or access without a subscription.
How long does a subscription last?
Subscriptions run for one year and must be paid in advance:
- Monthly in 12 instalments, or
- As a single annual payment
What date does my subscription start and end?
The start date is set to midnight on the first day of the month, up to three months prior to purchase, at your request.
Sales can be downloaded from the subscription start date, up to a maximum of two years.
A subscription ends one year after its start date.
When do you start charging me?
Charges apply from the subscription start date.
- Monthly subscriptions include charges for the current month, and any backdated months requested.
- Charges are added when the subscription is created or first accessed for new customers.
Do I need to renew my subscription?
Subscriptions automatically renew unless cancelled.
A reminder email is sent one month before expiry.
What happens if I cancel my subscription?
Cancelling stops automatic renewal only.
Access remains available until the subscription end date.
What is a paid search?
Paid search allows access to sales data outside your subscription areas, or without a subscription.
- Access depends on your assigned security level.
- Charges must be approved before downloading results.
- Search and result management functions operate the same as standard searches.
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5. Searching for property sales
What can I do with search results?
Searching allows you to:
- View results on screen
- Download sales data
- Tag records for later use
How to begin and refine a search
- Enter criteria in the paid or ad hoc search screen and select Search.
- Matching results appear on the Results page.
- Select:
- V to view details
- T to tag records for later
Refined searches save time for subscribers and reduce costs for paid search users. Input errors trigger warning messages.
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6. Using property classification codes (PCCs)
What are PCCs and how do they work?
Property Classification Codes replace Land Use Codes and describe a property’s primary use. PCCs are available at three levels, allowing flexible search refinement.
Examples:
- Selecting Commercial (level 1) retrieves all commercial properties.
- Selecting Office (level 2) narrows results to offices only.
- Selecting Low rise office space (level 3) retrieves a specific subset.
Note: Searches will not return records where the PCC is unknown.
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7. Searching and managing, viewing and downloading results
How do I conduct a street search
- You can use partial street names with the % wildcard:
- ST% finds streets starting with ST (e.g. Station Street)
- %RD finds streets ending in RD (e.g. Ford Street)
- %TE% finds streets containing TE (e.g. Peter Street)
How can I view my search the results
- Results can be sorted by clicking any column heading.
- Records can be viewed or tagged.
What does the tagging function do?
Tagging allows you to save collections of sales records.
- Use T or select multiple records and choose Tag selected.
- Tagged records can be viewed, printed, downloaded or deleted from the Tagged Items Summary page.
How can I view my search results?
- Select V to view a single sale.
- Use View selected to scroll through multiple sales.
How can I download my search results?
The Download details button creates a tab-delimited text file suitable for Excel or similar applications.
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8. What’s the source of Victorian property sales data
Where does the data come from?
When a property is sold:
- Conveyancers or legal practitioners lodge transaction details with the State Revenue Office as part of settlement.
- The data is validated by Valuer-General Victoria.
- The validated dataset forms the authoritative record supporting Victoria’s land valuation and administration systems.
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