Get help with Property Owner Alert Frequently Asked Questions
Jump straight to the Frequently Asked Questions section you need:
- What is a Title?
- What is the Property Owner Alert?
- Who can subscribe to Property Owner Alerts?
- Do I need to do anything once I have subscribed?
2. Signing up and subscription details
- How do I subscribe for Property Owner Alerts?
- Will I receive a confirmation email or receipt purchase?
- Can I purchase Property Owner Alerts as a gift for someone else?
- Can there be more than one subscription on the one title?
- What should I do if I didn’t receive an email confirming my purchase or registration?
- What is the price of the Property Owner Alert service?
- Is the subscription fee a one-time payment or an annual subscription?
- Are there any additional fees or charges once I’ve paid the subscription fee?
- Can I get a refund if I change my mind after subscribing to the Property Owner Alert?
- What will I receive alerts about?
- How quickly will I receive alerts after an activity occurs?
- How long will I receive alerts for?
- How often will I receive alerts?
- How soon after subscribing do I start receiving alerts?
- Can I choose the frequency of alerts (e.g., real-time, daily, weekly)?
- How will I receive alerts?
- If my property/ title has been subdivided or cancelled, will my existing Property Owner Alert subscription continue, or do I need to subscribe again?
- I have applied for a lost title replacement, and the original title had an active Property Owner Alert. Do I need to re-subscribe for alerts on the new title?
- My paper title was subscribed to the alert, and it is now converted to an electronic Certificate of Title (eCT), Do I need to subscribe to a new Property Owner Alert?
- Is it common to receive more than one activity Alert when there are activities affecting the title, such as mortgage refinance?
- What alerts will I receive if I am selling my property?
- What alerts can I expect if I am refinancing my house/property?
4. Managing subscription and changes
- What happens if I sell my property? Can I transfer the service to the new owner?
- What if my property has multiple titles?
- What if I own multiple properties, does Property Owner Alerts cover them all?
- Can there be more than one email address attached to one subscription?
- Can I update my email address for receiving alerts?
- What happens if I stop being the owner of a property (e.g., selling or transferring ownership) for which a Property Owner Alert subscription was placed?
- Will any change to the ownership details (i.e. such as adding or removing a proprietor, change in manner of holding, change in the number of shares you hold as tenants in common) on the folio of my property impact my subscription?
- Can I cancel my subscription if I no longer need the service?
- How is my data protected when I sign up for Property Owner Alerts?
- Is there any support or customer service if I have questions about an alert?
6. Feedback
- I want to provide feedback
- What is a dealing?
- What is a lodgement?
- What is a transaction?
- What is an encumbrance
- What is a caveat?
1. General information
What is a Title?
- The Register of land (Register) is the official record of ownership of land in Victoria. The Register is made up of individual records called folios (titles) that include the following information:
- The proprietor (owner) of the land
- A description of the land (lot and plan number)
- Encumbrances affecting the land, for example mortgages, caveats and leases.
What is the Property Owner Alert
- The Property Owner Alert is a service that monitors activities affecting a title.
- It sends an email notification to the registered email address within minutes of an activity occurring.
For more details on the types of activity that could occur on a title go to what will I receive alerts about?
Who can sign up for Property Owner Alerts?
- Anyone can subscribe to the Property Owner Alert service.
Do I need to do anything once I have subscribed?
- No, the Property Owner Alert automatically tracks and notifies you of any activity related to the title.
Return to the table of contents
2. Subscribing to Property Owner Alerts
How do I sign up for Property Owner Alerts?
- You can subscribe here, by entering the property address of the title you wish to monitor. Then, simply enter the email address for alerts and proceed to payment.
- Please note that:
- only one email address can be provided per subscription.
- only one title can be monitored per subscription.
Will I receive a confirmation email or receipt after payment?
- Yes, you will receive a confirmation email and a receipt for the subscription into the email address you provide.
Can I purchase Property Owner Alerts as a gift for someone else?
- Yes, simply enter the intended recipient’s email address during the subscription process.
Can there be more than one subscription on the one title?
- Yes, there can be more than one subscription for the same title.
What should I do if I didn’t receive an email confirming my purchase of the subscription?
- Please check your spam or junk mail folder.
If you still have not received the confirmation email, please reach out to the LANDATA® customer support team via the contact form. When submitting your request, be sure to include your receipt number, any relevant screenshots, and your bank reference number (if available) to assist with verification.
Note: If you subscribed on behalf of a third party then the email address you provided to receive the alerts will get this confirmation email.
Return to the table of contents
3. Payments and fees
What is the price of the Property Owner Alert service?
- A one-time subscription fee of $97 (this fee includes GST and a Land Index Search Charge).
Is the fee a one-time payment or an annual subscription?
- The one-time payment.
Are there any additional fees or charges once I’ve paid the subscription fee?
- There are no additional fees or charges for the life of the subscription (until it ends or is cancelled). How long will I receive alerts for?
Can I get a refund if I change my mind after subscribing to the Property Owner Alerts?
- No, refunds are not issued for change of mind after subscribing to the Property Owner Alert service.
Return to the table of contents
4. Alerts and notifications
What will I receive alerts about?
You will receive alerts on activities affecting your subscribed title. Alerts include notifications when a legal professional initiates a transaction on your title, such as:
- When your conveyancer begins the ownership transfer process.
- When a financial institution initiates a refinance.
- Title transfers to a new owner.
- Discharges of existing mortgages.
- New mortgages being recorded – in the case of a refinance
- Registration of encumbrances
- Changes to encumbrances like easements or other restrictions.
- Notices from government or regulatory bodies.
In summary, you’ll receive alerts whenever key activities occur, from the early stages of a transaction all the way through to registered changes on your title.
The above list is not exhaustive.
Note: If you have questions about an alert you have received, you may need to seek the advice from a conveyancer or lawyer.
How quickly will I receive alerts after a change occurs on the title?
- Alerts are sent within minutes of the recorded change.
How long will I receive alerts for?
- Your Property Owner Alert will continue unless any one of the below events occur.
- Any change in ownership for the title
- Any change in ownership structure (such as change of joint ownership to sole ownership)
- The title is cancelled. For example, old titles are cancelled, and new ones are created when the paper certificate of title is lost, land is subdivided or consolidated.
How often will I receive alerts?
- Alerts are only sent when an activity occurs.
- Alerts are sent in near real-time to ensure timely information delivery.
How soon after subscribing, do I start receiving alerts?
- There is no waiting period. The Property Owner Alert service is activated within minutes of subscribing. You will receive an email confirming your subscription, however, you will only receive an alert if there is a pre-settlement activity, or a dealing registered on your title. What will I receive alerts about?
Can I choose the frequency of alerts (e.g., real-time, daily, weekly)?
- No, alerts are sent in near real-time to ensure timely information delivery.
How will I receive alerts?
- Alerts are sent from no-reply@landata.online to the email address included in the subscription. You may wish to add no-reply@landata.online to your address book to ensure the alerts land in your email inbox and don’t end up in junk mail.
If my property/ title has been subdivided or cancelled, will my Property Owner Alert subscription continue, or do I need to subscribe again?
- If your property/title is subdivided or cancelled, your existing alert subscription will no longer be valid. You will need a new subscription for the newly created title(s) if you wish to monitor activity.
I have applied for a lost title replacement, and the original title had an active Property Owner Alert. Do I need to re-subscribe for alerts on the new title?
- Yes, if you have applied for a lost title replacement, your existing alert subscription will no longer be valid. You will need a new subscription for the newly created title(s) if you wish to monitor activity.
My Certificate of Title was a paper one when I subscribed to the alert, and it is now converted to an electronic one, do I need to subscribe to a new Property Owner Alert?
- No, you do not need to subscribe again. Subscriptions are over a title. Subscriptions are not affected by the type of Certificate of Title (paper or electronic) for the folio.
Is it common to receive more than one activity Alert when there are activities affecting the title, such as mortgage refinance?
- Yes, it is common to receive more than one activity alert at the same time. This happens when multiple dealings are lodged together and are then registered/recorded together.
For example, during a refinance, you may receive two dealing activity alerts on the same day:
- When the discharge of the existing mortgage is registered.
- When the new mortgage is registered.
What alerts will I receive if I am selling my property?
If you are selling your property, you can expect these alerts:
- Before settlement: When your lawyer or conveyancer begins dealing with your title electronically.
- During settlement:
- Caveat: (if applicable) When a caveat is placed on the title.
- Discharge of Mortgage: (if applicable) When your outgoing financial institution removes its mortgage, which is then lodged and recorded.
- Transfer: When the transfer is lodged and registered.
- After settlement: Once the title has been transferred to the new owner (i.e., when the transfer is registered), your Property Owner Alert subscription will end, and you will receive a confirmation email of the cancellation.
What Alerts can I expect if I am refinancing my property?
If you are refinancing your property, you can expect the following alerts:
Title activity alert: This will be triggered when your new financial institution initiates the refinance process by opening a workspace in an Electronic Lodgement Network Operator (e.g., PEXA or Sympli).
Dealing activity alerts: After the refinance is complete, you will receive alerts for the registration of the following:
- Discharge of Mortgage: This alert notifies you that your previous financial institution’s mortgage has been removed from the title.
- Mortgage: This alert indicates that the new mortgage from your new financial institution has been registered on the title.
These alerts keep you informed of the key changes to your title throughout the refinancing process.
Return to the table of contents
5. Managing subscription and changes
What happens if I sell my property? Can I transfer the subscription to the new owner?
- No. When the settlement is completed, your Property Owner Alert subscription will automatically end. The new owner may choose to subscribe to Property Owner Alert.
What if my property has multiple titles?
- Some properties, such as rural properties or apartments with a separate title for a car park, may have multiple titles. The Property Owner Alert service monitors only one title per subscription. If your property has multiple titles, you may wish to consider whether you will require:
- Multiple subscriptions to monitor all titles – set up subscriptions for each title that makes up your property.
- Monitor only one or some of the titles – set up subscriptions for those titles that you wish to monitor.
What if I own multiple properties, does Property Owner Alert cover them all?
- No, the Property Owner Alert service monitors only one title per subscription. If you own multiple properties, you may wish to consider subscribing individually for each title. However, you may choose to use the same email address for the multiple subscriptions.
Can there be more than one email address attached to one subscription?
- No, there is only one email address attached to each subscription. Alerts cannot be sent to additional email addresses.
Can I update my email address for receiving alerts?
- Yes, you can request changes to the email address attached to your subscription by sending a request to the LANDATA® team via the contact form. Please include your subscription number, along with your current and new email addresses.
What happens if I stop being the owner of a property (e.g., selling or transferring ownership) for which a Property Owner Alert subscription was placed?
- The Property Owner Alert subscription will automatically end once the proprietor of the title is changed (i.e. when the transfer is registered). No action is required on your part to cancel the subscription.
Will any change to the ownership details (i.e. such as adding or removing a proprietor, change in manner of holding, change in the number of shares you hold as tenants in common) on the folio of my property impact my subscription?
- Yes, your subscription will automatically end when any of the above changes are registered or recorded on the folio.
Can I cancel my subscription if I no longer need the service?
- You can ask to cancel your subscription using the contact form . Please include the subscription number and the email address attached to the subscription in the request. Please note that no refunds will be issued upon cancellation.
- Upon cancellation, a confirmation email will be sent to the email address attached to the subscription. This email will confirm that the Property Owner Alert subscription has been cancelled.
- You do not need to cancel your subscription if your subscription has already ended automatically.
Note: If a cancellation was not initiated by you, please get in touch with LANDATA® via the contact form quoting your subscription number and the email address attached to the subscription.
Return to the table of contents
6. Security and support
How is my data protected when I sign up for Property Owner Alerts?
- Your information is kept private in accordance with SERV’s Privacy Policy. Personal details are removed one year after the subscription ends.
Is there any support or customer service if I have questions about an alert?
- You can contact LANDATA® customer support team via the contact form for technical issues with your subscription, such as the email address.
- Please note that the LANDATA® team is unable to provide any further details about the content of the alert.
If you have received an Alert about any dealing activity, and you do not have any legal dealings active for your title then you may need to seek the advice of a legal professional.
If you have received an Alert about a pre settlement activity, and you do not have any legal dealings active for your title then you may need to seek the advice of a legal professional.
Please be advised that the LANDATA® customer support team is not authorised to provide information regarding individual alerts or offer legal advice. For any inquiries related to alerts, we recommend consulting a licensed legal professional.
Return to the table of contents
7. Feedback
How do I provide feedback?
We value your feedback and are always looking for ways to improve our Property Owner Alert Frequently Ask Questions and your customer experience.
Please complete the LANDATA® enquiry form by clicking here.
Return to the table of contents
7. Other related questions
What is a Dealing?
- ‘Dealing’ refers to any form or document, along with its supporting documents, that are lodged for land registration purposes. This includes any transaction affecting land title, such as ownership transfer, mortgage, or discharge of mortgage, that requires registration on the land title.
What is a Lodgement?
- The submission of specific documents to Land Use Victoria, necessary to register a dealing.
What is a transaction?
- A transaction refers to any action that affects the status of a property title. Transactions are typically lodged for registration with the land registry and can include:
-
- Transfer of ownership – when a property is sold or transferred to a new owner.
- Mortgage registration or discharge – when a new mortgage is added to or removed from the title.
- Caveats and encumbrances – when a party registers a legal interest in the property, such as an easement or restriction.
- Subdivision or consolidation – when a property is divided into multiple titles or merged into a single title (this transaction will change ownership and as such trigger the last alert and then cancel the subscription).
- Rectification - modifications to one part of the Land Title typically used for correcting errors or mistakes on a title.
Transactions are usually processed through an Electronic Lodgement Network Operator (ELNO), such as PEXA or Sympli, before being registered on the land title.
What is an Encumbrance?
An encumbrance is a legal claim, restriction, or liability placed on a property’s title, which can affect the owner’s ability to transfer or modify the property. Common examples include mortgages, easements, restrictive covenants, or planning agreements. Encumbrances remain in place until they are resolved or discharged, and they can influence the property’s marketability or usage.
What is a Caveat?
- A caveat is a legal notice placed on a land title that signals a claim or interest in the property. It effectively prevents certain dealings with the title—such as transfers or mortgages—without the caveator’s consent, offering protection for the caveator’s claimed rights until the issue is resolved.
Return to the table of contents